The WeddingChannel Store: Returns Policy
If for any reason you are not completely satisfied with your order, The WeddingChannel Store will happily exchange the item or refund the purchase price (excluding cameras, personalized items, food and beverages, and underwear, which are not returnable). For personalized items, once order has been placed, you have 24 hours to cancel. Otherwise, they are non-refundable. Returnable items must be sent back within 60 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. If an item must be returned due to our error, please contact Customer Service at (800) 647-7032 Monday - Friday, between 6 a.m. and 5 p.m. PT so that we may assist you in processing the return.
PLEASE NOTE: Shipping is the responsibility of the customer and is not refundable. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.
To make a return, please follow these easy instructions:
- Complete the return form on the back of your original packing slip. If you don't have your packing slip or a return form was not included, click here to download a printable version of the form. Or enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.
- Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will make the item damaged and unable to be resold. We are unable to issue any credits for items that we consider damaged. If you do not have the original return label, address your package to: The WeddingChannel Store, Returns Department, 1679 Wedding Way, Redding, CA, 96003
- Return shipping charges are the customer's responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.
- Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and The WeddingChannel Store will not replace the contents.